Digitizing the complete work-permit lifecycle for safer, faster and more controlled site operations.
A digital work-permit management solution developed for Pakistan Tobacco Company (PTC). It replaces fragmented paper-based permit processes with a structured mobile workflow for vendors, permit issuers, site owners and administrators—from permit request and site evaluation to approval, closure and audit.
Client
Pakistan Tobacco Company (PTC)
Project
Work Permit Digitization
Focus
Permit workflow, site safety, approvals and audit
From manual permits to a controlled digital workflow
Work-permit processes involve multiple stakeholders, safety checks, site approvals and supporting evidence. When these activities depend on paper forms, calls or disconnected records, it becomes harder to maintain visibility, consistency and accountability across the permit lifecycle.
Fragmented permit requests
Vendors need a clear and consistent way to submit work-permit requests and receive updates without relying on manual follow-up.
Multi-step approval process
Different site and permit stakeholders may need to review, approve and validate the request before work can proceed.
On-site safety validation
Permit issuers must assess the work location, tools and safety requirements while keeping the evaluation linked to the permit record.
Closure and audit visibility
The completed permit must retain evidence of the work, approvals and closure so administrators can review and audit the process.
A structured seven-step permit journey
The solution centralizes the complete permit journey in a mobile-first workflow. Vendors submit requests digitally, permit issuers receive and evaluate them, required site owners can approve them, site visits and evidence are captured within the application, and final closure remains available for administrative review and audit. The result is a single operational flow connecting request, approval, field verification, evidence and closure instead of treating each stage as a separate manual activity.
Digital Permit Request
A vendor submits a work-permit request through the application.
Permit Notification
The permit issuer receives the new request for review.
Site-Owner Approval
Where required, the relevant site owner approves the site before the permit proceeds.
Site & Tool Evaluation
The permit issuer evaluates the work area and checks the required tools and conditions.
Field Evidence Capture
The issuer captures site images in the mobile application, with location information recorded automatically.
Work Closure
The permit issuer completes the work closure and attaches supporting pictures.
Administrative Audit
Administrators can review, audit and print the required permit records.
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